Privacy Policy
1. Introduction
Eirexecutive ("we," "us," "our") is dedicated to safeguarding the privacy of our users ("you," "your"). This Privacy Policy outlines the methods by which we collect, use, disclose, and protect your information when you utilize our services, including our website and mobile applications (collectively referred to as the "Eirexecutive Pacakages").
2. Data Collection
2.1 Personal Information
We may gather various personal details that you voluntarily provide to us. This can include, but is not limited to, your contact information, billing address, and payment details. Additionally, we may collect other personal information that you choose to share with us or that is necessary for providing our services. The types of personal information we collect may evolve over time as our services and your needs change. We are committed to handling all personal information with the utmost care and in accordance with applicable privacy laws and regulations. Your information will only be used for the purposes for which it was collected, and we will take all reasonable measures to protect it from unauthorized access, disclosure, or misuse.
2.2 Payment Service Providers
In addition to the personal information mentioned above, we may also collect sensitive personal information,
including:
a) Detailed payment information (e.g., credit card details, bank account information).
b) Information related to your health or mobility, if required for specific services.
c) Payment details processed by our third-party service provider, Stripe.
By providing your payment information, you consent to its processing by Stripe in accordance with their
terms and conditions.
2.3 Device Information
We may collect information about the device you use to access the Eirexecutive Pacakages, including the device type, operating system, browser type, and IP address.
2.4 Location Data
By utilizing our services, you provide explicit consent for the collection and processing of your device's telemetry data. This encompasses both device information and location data, which are essential for offering location-based services, including the arrangement of pickups and drop-offs.
2.5 Payment Information Handling
We adhere to strict security measures. Payment information is not stored on our site at any time.
2.6. Health Information
We do not collect or retain any personal health information. Any information shared with us remains confidential and will not include personal health details.
3. How We Use Information
3.1 To Provide and Manage Our Services
We use the information we collect to deliver and manage our services, including processing bookings, arranging transportation, and responding to your inquiries and requests.
3.2 To Improve Our Services
We analyze usage data to understand how our services are used and identify areas for improvement. This helps us enhance the user experience and optimize our offerings.
3.3 For Communication
We use your contact information to communicate with you about your bookings, account updates, promotional offers, and other relevant information. You can opt out of promotional communications at any time.
3.4 To Personalize User Experience
We use your information to personalize your experience with our services, such as providing customized recommendations and tailored content based on your preferences and past interactions.
3.5 For Payment Processing
We use sensitive personal information, such as payment details, to process transactions securely. We ensure that all payment processing complies with relevant security standards and regulations.
3.6 For Security and Fraud Prevention
We use your information to protect against, identify, and prevent fraud and other illegal activities. This includes monitoring and analyzing account activity to detect suspicious behavior.
3.7 To Comply with Legal Obligations
We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to requests from government authorities and law enforcement agencies.
3.8 To Provide Location-Based Services
With your consent, we use location data to offer location-based services, such as arranging pickups and drop-offs, and providing relevant local information.
3.9 For Analytics and Research
We use aggregated and anonymized data for analytical and research purposes to understand market trends, customer behavior, and the effectiveness of our services and marketing strategies.
3.10 To Improve Security and Infrastructure
We use device information and usage data to enhance the security and performance of our website and mobile applications, ensuring a safe and efficient user experience.
3.11 To Enforce Our Terms and Conditions
We use your information to enforce our terms and conditions, including investigating potential violations and ensuring compliance with our policies.
4. How We Use Information
4.1. Service Providers
We utilize the information we collect to deliver and enhance our services, ensure secure transactions, and provide personalized experiences. Specifically, your information is used as follows:
a) Payment Processors: We securely transmit your payment information to third-party payment processors to facilitate transactions, ensuring efficiency and security.
b) Customer Support Providers: We share your information with customer support providers to assist you effectively. This includes addressing issues, responding to inquiries, and providing general support to enhance your experience.
c) Independent Transport Providers (ITPs): To meet your transportation requirements, we share necessary information with ITPs. This coordination ensures that logistics are efficiently managed and your transportation needs are fulfilled.
d) IT and Infrastructure Providers: Your information supports our technology systems and infrastructure. This is essential for maintaining and improving the functionality, security, and performance of our services.
e) Marketing and Advertising Partners: We may share your information with marketing and advertising partners to deliver targeted advertisements and promotional materials. This allows us to provide you with relevant offers and updates about our services.
By using our services, you consent to the sharing of your information as described above. We are committed to safeguarding your privacy and ensuring that your information is managed securely and responsibly by our trusted third-party service providers.
4.2 Legal Requirements
We take your privacy seriously. However, we may need to share your information to comply with legal requirements, such as requests from law enforcement, court orders, or matters of public interest. We are committed to transparency and will only disclose your information when it is legally mandated, ensuring we fulfill our responsibilities to both you and the public.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, we will ensure compliance with all legal obligations related to your information. While we reserve the right to make business decisions, we are committed to ensuring that any entity involved in such transactions will uphold this Privacy Policy and respect your data rights. Your information will be handled with the same level of care and protection, maintaining our commitment to your privacy throughout the transition.
4.4 Protection of Rights
In the event of a merger, acquisition, or sale of all or part of our assets, we remain committed to complying with all legal obligations related to your information. We reserve the right to make strategic business decisions that align with our objectives while ensuring that these decisions respect and consider our customers' interests. Any entity involved in such transactions will be required to adhere to this Privacy Policy and uphold your rights regarding your data. Our priority is to maintain the integrity and protection of your information, ensuring a seamless transition while safeguarding your privacy throughout the process. We will not disclose or transfer your data without ensuring that all legal requirements are met and your data rights are preserved.
4.5 With Your Consent
We may share your information with third parties only when you provide explicit consent, which will be specific to the purpose and the parties involved. By agreeing to use our service, you are giving consent to our policies, which are guided by GDPR standards. This ensures that your data is handled in accordance with strict privacy regulations.
4.6. Third-Party Service Provider
4.6.1 Analytics and Research Firms
We may share aggregated and anonymized data with analytics and research firms to gain insights into market trends, customer behavior, and overall service performance. This data, which cannot be traced back to any individual, helps us identify patterns and preferences among our users, allowing us to make informed decisions that enhance our services. We can tailor our offerings to better meet your needs, improve user experience, and stay competitive in the market. The information shared with these firms is strictly controlled and used solely for the purpose of improving our products and services.
4.6.2 Fraud Detection and Prevention Services
To detect and prevent fraudulent activities and other illegal actions, we may share your information with third-party fraud detection and prevention services. These third-party services are equipped with advanced tools and technologies to identify and mitigate potential threats. By collaborating with these experts, we ensure the security and integrity of our services, protecting both our operations and our users from fraudulent activities. The information shared is used exclusively for the purpose of fraud detection and prevention, maintaining a secure environment for all our users.
4.6.3 Survey and Feedback Platforms
We may share your information with third-party platforms that assist us in collecting and managing user feedback and surveys. These platforms help us gather valuable insights directly from our users, allowing us to understand your experiences and preferences better. The information collected through these surveys and feedback forms is used to make improvements to our services, address any issues, and enhance overall user satisfaction.
4.6.4 Insurance Providers
We may share your information with insurance providers to manage and process any claims or coverage related to our services. This sharing of information is essential for handling insurance matters efficiently, ensuring that any claims are processed promptly and accurately. The information provided to insurance providers is used to verify coverage, assess claims, and facilitate communication between all parties involved. We aim to ensure that any insurance-related concerns are addressed smoothly, providing you with the necessary support and coverage in relation to our services.
4.6.5 External Auditors and Advisors
We may share your information with external auditors and advisors, such as legal counsel and financial consultants, to ensure compliance with regulations and to improve our business practices. These external experts provide valuable guidance and oversight, helping us maintain adherence to legal and regulatory requirements. They also assist us in optimizing our operational and financial strategies. The information shared with auditors and advisors is used exclusively for the purposes of compliance verification, legal consultation, and strategic improvement, ensuring that our business practices remain robust, transparent, and in alignment with industry standards.
5. Security
We implement a variety of security measures to protect your personal information. Firstly, we use encryption to safeguard your data during both transmission and storage, ensuring that your information remains confidential and secure at all times. Additionally, we have strict access controls in place, limiting access to your personal information to only those personnel who are authorized and have a legitimate need to know. To further enhance our security posture, we conduct regular security audits. These audits are designed to identify potential vulnerabilities within our systems and processes, allowing us to address them proactively before they can be exploited. We also deploy robust firewalls and intrusion detection systems, which serve as a barrier against unauthorized access and help us monitor for any suspicious activity. When it comes to handling payment information, we employ secure payment processing methods to ensure that your financial data is protected. Furthermore, we anonymize data wherever possible to minimize the risk of identification, thereby adding an extra layer of security to your personal information. Our commitment to security extends to our employees as well. We provide ongoing training on data protection and security practices, ensuring that our team is always up-to-date on the latest security protocols and threats. Finally, we implement two-factor authentication for user accounts, providing an additional layer of security and making it more difficult for unauthorized individuals to gain access.
6. User Rights Under GDPR
As a user, you have several rights under the General Data Protection Regulation (GDPR). These rights are designed to give you greater control over your personal data. Below is a list of your rights along with the relevant GDPR articles:
6.1 Right to Access (Article 15)
You have the right to obtain confirmation as to whether or not your personal data is being processed, and, where that is the case, access to the personal data and information about how it is being processed.
6.2 Right to Rectification (Article 16)
You have the right to request the correction of inaccurate personal data concerning you, and to have incomplete personal data completed.
6.3 Right to Erasure (Right to be Forgotten) (Article 17)
You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal ground for processing.
6.4 Right to Restriction of Processing (Article 18)
You have the right to request the restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to the processing.
6.5 Right to Data Portability (Article 20)
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance.
6.6 Right to Object (Article 21)
You have the right to object to the processing of your personal data on grounds relating to your particular situation, including profiling. You also have the right to object where personal data is processed for direct marketing purposes.
6.7 Right to Withdraw Consent (Article 7)
You have the right to withdraw your consent at any time, where the processing of your personal data is based on your consent. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
6.8 Right to Lodge a Complaint (Article 77)
You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes GDPR.
6.9 Right to Be Informed (Articles 12, 13, and 14)
You have the right to be informed about the collection and use of your personal data. This includes information about the purposes of processing, the retention periods for that personal data, and who it will be shared with.
6.10 Right to Automated Decision-Making (Article 22)
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
7. Children's Privacy Under GDPR
7.1 General Statement
Our App and Site are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have inadvertently received personal information from a user under the age of 16 without parental consent, we will delete such information from our records.
7.2 Parental Consent
In accordance with the General Data Protection Regulation (GDPR), if we learn that we have collected personal information from a child under 16 without verification of parental consent, we will delete that information as quickly as possible. If you are a parent or guardian and you believe that your child under the age of 16 has provided us with personal information without your consent, please contact us at [email protected].
7.3 EU Children's Privacy Rights
In compliance with GDPR, we do not knowingly collect or solicit personal information from anyone under the age of 16 in the European Economic Area (EEA) without parental consent. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we will take steps to remove that information from our servers.
7.4 Educational Resources
We encourage parents and guardians to monitor their children's online activity and educate them about the importance of protecting their personal information online.
8. Google reCAPTCHA
To protect your privacy and ensure the security of our website, we utilize Google reCAPTCHA. This service helps us determine whether form submissions are made by humans or automated bots. Google reCAPTCHA collects various hardware and software information, including your IP address, browser type and settings, date and time of access, user behavior on the site (such as mouse movements and clicks), installed browser plugins, and language preferences. This data is sent to Google for analysis to verify if the user is a legitimate human visitor. The information collected by Google reCAPTCHA is governed by Google's Privacy Policy and Terms of Service. By using reCAPTCHA, you consent to these terms.
9. International Transfers
9.1 General Statement
The information we collect from you may be transferred to, stored at, and processed in a destination outside of your country of residence. These destinations may have different data protection laws than those in your country. By using our App and Site, you consent to the transfer of your information to countries outside of your country of residence.
9.2 Transfers Outside the European Economic Area (EEA)
If you are located in the European Economic Area (EEA), your personal information may be transferred to countries outside the EEA. When we transfer your personal information outside the EEA, we ensure that appropriate safeguards are in place to protect your information. This includes:
a) Ensuring that the recipient country has been deemed to provide an adequate level of protection for personal data by the European Commission.
b) Implementing Standard Contractual Clauses approved by the European Commission, which provide the same protection to personal data as it is afforded within the EEA.
c) Where applicable, ensuring that the recipient is certified under the EU-US Privacy Shield framework.
9.3 Data Processing Agreements
We have data processing agreements in place with our third-party service providers to ensure they comply with applicable data protection laws and provide adequate protection for your personal information.
9.4 Your Rights and Remedies
You have the right to request more information about the safeguards we have in place for international transfers of your personal information. If you wish to exercise this right, please contact us at [email protected].
9.5 Continuous Monitoring
We continuously monitor the circumstances surrounding international data transfers to ensure that any personal information transferred outside your country of residence is adequately protected and that your rights are upheld.
10. Google reCAPTCHA
To protect your privacy and ensure the security of our website, we implement Google reCAPTCHA. This service is used to distinguish between form submissions made by humans and those made by automated systems (bots). Google reCAPTCHA functions by collecting various pieces of hardware and software information from the user’s device and application, which are then sent to Google for analysis. The specific types of data collected by Google reCAPTCHA include, but are not limited to: IP Address, which is the unique address that identifies the device on the internet or a local network; Browser Type and Settings, which includes information about the browser being used, its configuration, and version; Date and Time of Access, which notes the specific time and date when the user accesses the website; User’s Behavior on the Site, which covers data regarding how the user interacts with the site, such as mouse movements, clicks, and scrolling activity; Installed Browser Plugins, which provides information about the plugins installed in the user’s browser; and Language Preferences, which indicates the preferred language settings of the user's browser. This information aids Google in verifying whether the user is a legitimate human visitor rather than an automated bot. The data collected by Google reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. By using Google reCAPTCHA on our website, you acknowledge and agree to the collection and processing of your data by Google as described. Your use of reCAPTCHA signifies your consent to these terms.
11. Social Media Restriction Policy
We maintain a strict no social media policy for all employees during working hours. This policy prohibits the use of social media platforms, including but not limited to Facebook, Twitter, Instagram, LinkedIn, Snapchat, and TikTok, for personal or non-work-related purposes while on company premises or using company equipment. Employees are expected to focus on their assigned tasks and responsibilities without distractions from social media activities. Any violation of this policy may result in disciplinary action, up to and including termination of employment. Exceptions to this policy may only be granted for work-related activities that have been explicitly approved by a supervisor. This policy aims to ensure productivity, maintain professionalism, and safeguard company resources and data.
12. Changes to This Privacy Policy
Server Tool has the discretion to update this Privacy Policy at any time. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Cookie Policy
1. What Are Cookies
Cookies are small pieces of data stored on a User's device. We use cookies to enhance User experience and provide analytics and performance information.
2. How We Use Cookies
2.1 We use cookies for the following purposes:
2.1.1 Essential Cookies
These are necessary for the operation of our App and Site. They enable you to navigate through our App and use its features, such as accessing secure areas.
2.1.2 Analytics Cookies
These cookies help us understand how Users interact with our App and Site by collecting and reporting information anonymously. This information is used to improve our App and Site and to ensure that they are functioning correctly.
2.1.3 Advertising Cookies
These cookies are used to make advertising messages more relevant to Users based on their interests. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases, selecting advertisements that are based on your interests.
3. Managing Cookies
MANAGING YOUR COOKIE PREFERENCES
HOW TO MANAGE COOKIES
You can prevent, remove, or deactivate cookies on your device at any time by modifying your preferences in your browser or device settings as outlined below. However, this action may restrict your access to specific pages on the Platform.
BROWSER DEVICE SETTINGS
For detailed guidance on managing cookies, consider visiting aboutcookies.org or reviewing the cookie management instructions provided by your browser: Firefox, Chrome, or Safari. These resources offer comprehensive steps to adjust your cookie settings according to your preferences.
MOBILE DEVICE SETTINGS
The "Limit Ad Tracking" setting on iOS’ Limit Ad Tracking and Android’s Opt out of Ads Personalization settings allow you enhanced control over how your app activity data is shared with third-party advertisers.
You can prevent, remove, or deactivate cookies on your device at any time by modifying your preferences in your browser or device settings as outlined below. However, this action may restrict your access to specific pages on the Platform.
Browser Device Settings
For detailed guidance on managing cookies, consider visiting aboutcookies.org or reviewing the cookie management instructions provided by your browser: Firefox, Chrome, or Safari. These resources offer comprehensive steps to adjust your cookie settings according to your preferences.
Mobile Device Settings
The "Limit Ad Tracking" setting on iOS’ Limit Ad Tracking and Android’s Opt out of Ads Personalization settings allow you enhanced control over how your app activity data is shared with third-party advertisers.
Third Party Opt-Outs
The online advertising industry has developed several resources designed to help users manage their preferences regarding advertising cookies. These resources enable you to opt out of receiving targeted advertisements based on your browsing behavior. To explore your options and learn more about how you can control the use of your data for advertising purposes, you can visit Network Advertising Initiative and the Digital Advertising Alliance.
Google Analytics
To stop data collection by Google Analytics, you can download the Google Analytics Opt-out Browser Add-on or Ads Settings. For additional information and guidance, please visit the Google Analytics Help Page.
You can opt out of interest-based Facebook ads using Facebook’s Ads Settings.
You can opt out of interest-based Twitter ads using Twitter’s Personalization and Data Settings.